PagerDuty Integration

Fiddler offers powerful alerting tools for monitoring models. By integrating with
PagerDuty services, you gain the ability to trigger PagerDuty events within your monitoring
workflow.

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If your organization has already integrated with PagerDuty, then you may skip to the Setup: In Fiddler section to learn more about setting up PagerDuty within Fiddler.

Setup: In PagerDuty

  1. Within your PagerDuty Team, navigate to ServicesService Directory.
  1. Within the Service Directory:
    • If you are creating a new service for integration, select +New Service and follow the prompts to create your service.
    • Click the name of the service you want to integrate with.
  1. Navigate to Integrations within your service, and select Add a new integration to this service.
  1. Enter an Integration Name, and under Integration Type select the option Use our API directly. Then, select the Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.
  1. Copy the Integration Key for your new integration.

Setup: In Fiddler

  1. Within Fiddler, navigate to the Settings page, and then to the PagerDuty Integration menu. If your organization already has a PagerDuty service integrated with Fiddler, you will be able to find it in the list of services.
  1. If you are looking to integrate with a new service, select the + box on the top right. Then, enter the name of your service, as well as the Integration Key copied from the end of the Setup: In PagerDuty section above. After creation, confirm that your new entry is now in the list of available services.

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Creating, editing, and deleting these services is an ADMINSTRATOR-only privilege. Please contact an ADMINSTRATOR within your organization to setup any new PagerDuty services

PagerDuty Alerts in Fiddler

  1. Within the Projects page, select the model you wish to use with PagerDuty.
  1. Select MonitorAlertsAdd Alert.
  1. Enter the condition you would like to alert on, and under PagerDuty Services, select all services you would like the alert to trigger for. Additionally, select the Severity of this alert, and hit Save.
  1. After creation, the alert will now trigger for the specified PagerDuty services.

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Info

Check out the alerts documentation for more information on setting up alerts.

FAQ

Can Fiddler integrate with multiple PagerDuty services?

  • Yes. So long as the service is present within SettingsPagerDuty Services, anyone within your organization can select that service to be a recipient for an alert.

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