AuthN Authentication Management Console
AuthN Management Console Guide
This guide provides step-by-step instructions for using the Fiddler AuthN management console to configure authentication methods and manage users.
Overview
The Fiddler AuthN management console is a dedicated interface for authentication administration that allows you to:
Configure Single Sign-On (SSO) integrations with identity providers
Manage user accounts for email authentication
Assign administrative roles for authentication management
Monitor authentication settings and user status
The console uses our new identity and access management framework, to provide secure and flexible authentication capabilities for the Fiddler platform.
How to Sign In to the AuthN Console
The AuthN console is accessed through a separate URL from your main Fiddler instance.
To access the AuthN console:
Navigate to your AuthN console URL. The URL format is your Fiddler base URL with
authn-prepended:If your Fiddler URL is
https://acme.cloud.fiddler.aiYour AuthN console URL is
https://authn-acme.cloud.fiddler.ai
For a new deployment and the first user sign-in:
If you are using email authentication use the credentials provided by your Fiddler representative during initial setup or those you created using the email invitation sent during onboarding
If you are using SSO your user account will be created automatically on your first sign-in
Select your organization from the dropdown menu
You may see a fiddler organization, but this is reserved for system use
Select your company's organization from the available options
Understanding the Root User
The root user is the default authentication administrator created during your Fiddler deployment setup. This user is reserved for Fiddler use with deployments managed by Fiddler. Fiddler will use the root user account to either configure your SSO integration or will assign one or more of your organization's users for managing your authentication set up moving forward.
Understanding AuthN Roles
There are two roles specific to the AuthN management console and not to the Fiddler application: the Org Owner and the Org User Manager roles. The Org Owner can configure settings at the organization level which includes the authentication configuration and the ability to assign roles to other users. The Org User Manager is limited to managing user access to Fiddler.
Org Owner Role Capabilities
Users with the Org Owner role can perform all authentication management tasks, including:
Identity Provider Management: Configure and manage SSO integrations with external identity providers
User Management: Create, modify, and deactivate user accounts
Role Assignment: Grant Org Owner or Org User Manager roles to other users
Authentication Methods: Configure email authentication and SSO options
How to Assign the Org Owner Role
The Org Owner role provides full administrative access to authentication management. Assign this role to users who need to manage identity provider integrations, additional Org Owners or Org User Managers, and user accounts.
To assign the Org Owner role:
Sign in to the AuthN console with an existing Org Owner account
Navigate to the Organizations tab in the main navigation and ensure your organization is selected
Locate the user account you want to modify
Select the + button on the top right to open the role assignment window
Select Org Owner from the available roles
Select the Add button to confirm the role assignment
Important Considerations:
Ensure at least one user always maintains the Org Owner role to prevent administrative lockout
Org Owner users have full access to authentication settings—assign this role only to trusted administrators
Users with Org Owner roles can manage both SSO integrations and email authentication users
Assign the Org User Manager Role
The Org User Manager role provides limited administrative access focused on user management. This role is designed for administrators who need to manage users but should not have access to identity provider configuration.
To assign the Org User Manager role follow the same process as described for the Org owner role.
Org User Manager Capabilities and Limitations
Org User Manager users can:
Create Users: Add new user accounts for email authentication
Manage User Status: Activate and deactivate user accounts
Reset Passwords: Assist users with password-related issues
Send Invitations: Issue setup invitations for email authentication
View User Information: Access user account details and authentication status
Org User Manager users cannot:
Configure Identity Providers: Cannot create or modify SSO integrations
Edit IdP Settings: Cannot access identity provider configuration
Manage Organization Settings: Cannot modify authentication policies
Assign Administrative Roles: Cannot grant Org Owner or Org User Manager roles to other users
When to Use Org User Manager
The Org User Manager role is ideal for:
Help desk personnel who assist with user account issues
Team leads who need to add new team members using email authentication
Administrators in mixed environments where some users authenticate via email rather than SSO
Situations where you want to delegate user management without granting full administrative access
User Management for Email Authentication
Important: Users only need to be manually created and managed in the AuthN console when using email authentication. SSO users are automatically provisioned when they first sign in through their identity provider.
When Manual User Management Is Required
Manual user creation and management is necessary for:
Organizations using email authentication instead of SSO
Mixed authentication environments where some users need email authentication
Adding users who don't have access to your organization's identity provider
Creating service accounts or special-purpose accounts
Email Authentication User Lifecycle
User Creation Process:
Access Console: Navigate to the AuthN console with appropriate administrative privileges
Create Account: Use the Users section to add new user accounts
Send Invitation: Users receive setup instructions via email
User Activation: Users complete their account setup and choose authentication methods
Fiddler Access: After authentication setup, users can access the Fiddler platform
Ongoing Management:
Account Status: Monitor and modify user account status as needed
Password Support: Assist users with password resets and authentication issues
Role Assignment: Coordinate with Fiddler application administrators for platform role assignments
Navigation and Interface Overview
Main Console Sections
Home: Organization overview and quick access to common tasks
Users: User account management for email authentication
Organizations: Role assignment and organization-level settings
Settings: Authentication configuration and identity provider management
Login and Access: Authentication method configuration
Identity Providers: SSO integration setup and management
Best Practices and Security Recommendations
Administrative Role Management
Multiple Org Owners: Maintain at least two users with Org Owner roles to prevent administrative lockout
Role Separation: Use Org User Manager roles for personnel who only need user management capabilities
Regular Review: Periodically audit administrative role assignments
Documentation: Maintain records of who has administrative access and why
User Management
Consistent Naming: Establish clear naming conventions for user accounts
Account Lifecycle: Implement processes for user onboarding and offboarding
Mixed Authentication: Clearly document which users use email authentication versus SSO
Security Policies: Apply appropriate password and account security policies
Identity Provider Integration
Testing Environment: Test SSO integrations before deploying to production
Backup Authentication: Maintain email authentication capabilities as a backup
Configuration Documentation: Document IdP configuration details for troubleshooting
Regular Monitoring: Monitor SSO integration status and user authentication patterns
Troubleshooting Common Issues
Access Issues
Cannot Access AuthN Console:
Verify the console URL format (
authn-prefix)Check network connectivity and firewall settings
Confirm user account has appropriate administrative role
Contact your Fiddler representative for credential verification
User Management Issues
Cannot Create Users:
Verify user account has Org Owner or Org User Manager role
Check that email authentication is enabled for your organization
Confirm user email addresses are unique and properly formatted
Invitation Emails Not Received:
Verify email addresses are correct and properly formatted
Check spam and junk mail folders
Confirm email delivery settings in your organization's configuration
Resend invitations if necessary using console tools
Role Assignment Issues
Cannot Assign Roles:
Confirm you have Org Owner privileges (Org User Managers cannot assign roles)
Verify target user account exists and is active
Check that you're working in the correct organization context
Getting Support
For additional assistance with the AuthN console:
Documentation: Reference specific identity provider integration guides for SSO setup
Fiddler Support: Contact your Fiddler representative with specific error messages or console screenshots
System Logs: Review authentication logs for troubleshooting authentication issues
Best Practices: Consult your organization's IT security team for authentication policy guidance
Related Documentation
SSO Authentication Guide - Overview of SSO concepts and configuration
Email Authentication - Detailed email authentication setup and management
Okta Integration - Okta OIDC integration and Okta SAML integration
Microsoft Entra ID Integration - Azure AD/Entra ID OIDC integration
Role-Based Access Control - Fiddler application roles and permissions
Mapping IdP Groups to Fiddler Teams - Group synchronization for SSO users